1. OPERATIONAL OVERVIEW

Welcome to Tactical Dive Co (“we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website (www.tacticaldiveco.com) and all related services, including the purchase of mission-ready dive equipment. By accessing our site or making a purchase, you agree to these terms.

TARGET OPERATORS

Our equipment is designed for professional divers, tactical operators, and serious diving enthusiasts who demand high-performance gear for mission-critical environments.

2. USER OBLIGATIONS AND RESPONSIBILITIES

2.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.2 Accurate Information

You must provide accurate, current, and complete information during the ordering process, including shipping details and payment information.

2.3 Compliance with Laws

You agree to use our products in compliance with all applicable local, national, and international laws and regulations.

2.4 Age Requirement

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases on our site.

3. PRODUCTS AND SERVICES

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we do not warrant that descriptions or other content are complete or error-free.

3.2 Specialized Equipment

Certain products have specific handling requirements:

  • Cutting Devices: Subject to strict safety protocols
  • Dive Rescue Gear: Safety-critical equipment with special handling
  • Drysuit Components: Often customized for specific missions

3.3 Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice.

4. ORDERS AND PAYMENT

4.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including limitations on quantities available for purchase.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time before accepting your order.

4.4 Order Processing

Orders undergo tactical inspection and packaging within 1-2 business days (excluding weekends and holidays).

5. SHIPPING AND DELIVERY

5.1 Deployment Options

Choose your preferred extraction method:

  • Standard Extraction: Via DHL or FedEx (10-15 business days, $12.95 USD)
  • Stealth Extraction: Via EMS (15-25 business days, free for orders over $50 USD)

5.2 Operational Zones

Deployment to Asian territories and certain remote regions may be restricted due to logistical constraints.

5.3 Delivery Issues

Report any delivery discrepancies within 48 hours of receipt to Command HQ at [email protected].

6. RETURNS AND EXCHANGES

6.1 Return Protocol

You have 15 days from delivery to initiate returns. Items must be in original, deployment-ready condition with tags and packaging intact.

6.2 Mission-Critical Exclusions

The following cannot be returned:

  • Cutting Devices (hygiene and safety protocols)
  • Drysuit Repair Parts (customized components)
  • Opened Dive Rescue Gear (safety-critical equipment)

6.3 Return Procedure

  1. Request authorization via email to Command HQ
  2. Receive Return Authorization Number (RMA)
  3. Package securely with all original materials
  4. Choose return shipping method

6.4 Refund Timeline

Refunds processed within 3-5 business days after inspection. Original shipping costs are non-refundable unless due to our error.

7. INTELLECTUAL PROPERTY

All content on this site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. Unauthorized use is strictly prohibited.

8. LIABILITY LIMITATIONS

8.1 Product Use

Our equipment is designed for trained professionals. We are not liable for improper use or failure to follow manufacturer guidelines.

8.2 Website Operation

We strive for continuous operation but are not liable for temporary unavailability due to technical issues beyond our control.

8.3 Maximum Liability

Our maximum liability for any claim related to our products or services is limited to the purchase price of the item in question.

9. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

10. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Continued use of the site after changes constitutes acceptance of the new Terms.

11. CONTACT COMMAND HQ

For mission support or questions about these Terms:

Email: [email protected]
Address: 3119 Rivendell Drive, Akron, US 44308