At Tactical Dive Co, we deliver mission-ready dive equipment to operators worldwide. Our shipping and returns protocols are designed for maximum efficiency and operational security.

DEPLOYMENT OPERATIONS (SHIPPING)

Order Processing Time

All orders undergo tactical inspection and packaging within 1-2 business days of order confirmation (excluding weekends and holidays).

Extraction Methods

Choose your preferred deployment channel:

  • Standard Extraction: Via DHL or FedEx
    • Delivery timeframe: 10-15 business days after deployment
    • Extraction fee: $12.95 USD
  • Stealth Extraction (Free Shipping): Via EMS
    • Delivery timeframe: 15-25 business days after deployment
    • Available for orders over $50 USD

OPERATIONAL NOTE: Deployment to Asian territories and certain remote regions may be restricted due to logistical constraints.

RETURN & EXCHANGE PROTOCOL

Operational Timeframe

You have 15 days from delivery date to initiate return procedures. All returned items must be in original, deployment-ready condition with tags attached and packaging intact.

Mission-Critical Exclusions

The following specialized equipment cannot be returned for operational security reasons:

  • Cutting Devices (hygiene and safety protocols)
  • Drysuit Repair Parts (customized components)
  • Opened Dive Rescue Gear (safety-critical equipment)

Return Operation Procedure

Step 1: Request Authorization

Transmit a return request to Command HQ at [email protected] containing:

  • Order identification number
  • Equipment requiring return
  • Reason for return (defective, incorrect item, etc.)
RETURN REQUEST TEMPLATE

Subject: Return Authorization Request – Order #[Number]

Command HQ,
Requesting return authorization for the following equipment:

Order Number: [Insert] Product(s): [List items] Reason: [Defective/Incorrect/Other] Additional Notes: [Provide details if defective] Operator: [Your Name]

Step 2: Receive Deployment Orders

Our Logistics Team will respond within 48 hours with:

  • Return Authorization Number (RMA)
  • Equipment return coordinates
  • Special handling instructions if required

Step 3: Package and Deploy

Securely package all items using original tactical packaging. Include:

  • Completed return form (will be provided)
  • Copy of original mission brief (order confirmation)
  • All original accessories and documentation

Step 4: Equipment Transport

Choose one of the following extraction methods:

  • Self-Extraction: Ship via your preferred carrier to:
    Tactical Dive Co Returns
    3119 Rivendell Drive
    Akron, US 44308
  • Carrier Retrieval: For defective items, we may arrange prepaid extraction

Financial Recovery Protocol

Upon successful equipment recovery and inspection:

  • Refund Timeline: 3-5 business days after inspection
  • Refund Method: Original payment channel
  • Exceptions: PayPal refunds may take 1 additional day

NOTE: Shipping costs are non-refundable unless due to our operational error.

Exchange Operations

For equipment exchanges:

  • Follow standard return procedures
  • Specify desired replacement in your request
  • New equipment will deploy after return inspection
  • Expedited shipping available for exchanges – contact Command HQ for details

Defective Equipment Protocol

For gear failing operational standards:

  • Submit detailed malfunction report with photos/video
  • Our Engineering Team will analyze and respond within 72 hours
  • May require return for technical evaluation

OPERATIONAL REMINDER

Tactical Dive Co is not responsible for return shipments until they reach our facility. For high-value equipment, we recommend insured tracking.

For additional intel, contact Command HQ: [email protected]