At Tactical Dive Co, we stand behind our mission-ready dive equipment. If your gear doesn’t meet operational specifications, our Returns Team will execute a swift recovery operation.

OPERATIONAL TIMEFRAME

You have 15 days from delivery date to initiate return procedures. All returned items must be in original, deployment-ready condition with tags attached and packaging intact.

MISSION-CRITICAL EXCLUSIONS

The following specialized equipment cannot be returned for operational security reasons:

  • Cutting Devices (hygiene and safety protocols)
  • Drysuit Repair Parts (customized components)
  • Opened Dive Rescue Gear (safety-critical equipment)

RETURN OPERATION PROCEDURE

Step 1: Request Authorization

Transmit a return request to Command HQ at [email protected] containing:

  • Order identification number
  • Equipment requiring return
  • Reason for return (defective, incorrect item, etc.)

RETURN REQUEST TEMPLATE

Subject: Return Authorization Request – Order #[Number]

Command HQ,

Requesting return authorization for the following equipment:

Order Number: [Insert]

Product(s): [List items]

Reason: [Defective/Incorrect/Other]

Additional Notes: [Provide details if defective]

Operator: [Your Name]

Step 2: Receive Deployment Orders

Our Logistics Team will respond within 48 hours with:

  • Return Authorization Number (RMA)
  • Equipment return coordinates
  • Special handling instructions if required

Step 3: Package and Deploy

Securely package all items using original tactical packaging. Include:

  • Completed return form (will be provided)
  • Copy of original mission brief (order confirmation)
  • All original accessories and documentation

Step 4: Equipment Transport

Choose one of the following extraction methods:

  • Self-Extraction: Ship via your preferred carrier to:
    Tactical Dive Co Returns
    3119 Rivendell Drive
    Akron, US 44308
  • Carrier Retrieval: For defective items, we may arrange prepaid extraction

FINANCIAL RECOVERY PROTOCOL

Upon successful equipment recovery and inspection:

  • Refund Timeline: 3-5 business days after inspection
  • Refund Method: Original payment channel
  • Exceptions: PayPal refunds may take 1 additional day

Note: Shipping costs are non-refundable unless due to our operational error.

EXCHANGE OPERATIONS

For equipment exchanges:

  1. Follow standard return procedures
  2. Specify desired replacement in your request
  3. New equipment will deploy after return inspection

Expedited shipping available for exchanges – contact Command HQ for details.

DEFECTIVE EQUIPMENT PROTOCOL

For gear failing operational standards:

  • Submit detailed malfunction report with photos/video
  • Our Engineering Team will analyze and respond within 72 hours
  • May require return for technical evaluation

OPERATIONAL REMINDER: Tactical Dive Co is not responsible for return shipments until they reach our facility. For high-value equipment, we recommend insured tracking.

For additional intel, contact Command HQ: [email protected]